WebYou can download policy-based voice and screen recordings one at a time from an Interaction’s detail page. Click Performance > Workspace > Interactions. Click an interaction. Click Download Recording. Type a name for the recording and choose a file type (.ogg_opus, .mp3, .wav or .webm). Click Download Recording. Note: WebCompare OpenReel and Screen Recordings by Screendesk head-to-head across pricing, user satisfaction, and features, using data from actual users.

Genesys Cloud CX - Genesys

WebFrom the screen recording playback window, click the Export screen recording icon . The Select a folder for exported recordings dialog is displayed. Select a folder for the exported screen recording, and click … WebGenesys Cloud - Beta HQ - Genesys Hi everyone,We are excited to announce upcoming beta availability of Screen Recording with Web Browsers / Embedded Framework, … jenkintown wells fargo

Managing a Call Administrative Resource Center

WebThis article describes recording and data retention periods, limitations, and common questions around Genesys Cloud support. Recording files Recording files for policy based recordings are retained according to the retention period set for your QM policy. Policies for screen recordings are limited to a 1 year maximum retention period. Web- Genesys Cloud Resource Center How much bandwidth does screen recording require? A single screen recording typically requires 150-250 kbps. Screen resolution and the amount of on-screen movement affect the amount of bandwidth required. Each additional monitor may multiply the amount of bandwidth required. WebJan 21, 2024 · When screen recording is enabled in your recording policy, there is always a retention period associated with it. The retention period is configurable but is limited to within 1 year. Cheers, Daniel Ho ---------------------------- Product Line Manager – Recording and Quality Management, Genesys Cloud Workforce Engagement Management (WEM) jenkintown to center city